As the prime contractor supporting the Department of Justice’s Environment and Natural Resources Division (ENRD), LSI delivers a critical suite of IT engineering, help desk, and operational services that underpin the Division’s nationwide legal efforts. ENRD litigates to enforce the nation’s environmental laws and to protect its natural resources missions that demand seamless, secure, and high-availability technology infrastructure.
Under this contract, LSI provides end-to-end technical support across ENRD headquarters and regional offices, ensuring uninterrupted service delivery to over 800 attorneys, legal assistants, and administrative professionals. Our scope includes Tier I-III help desk services, remote and onsite troubleshooting, system imaging and configuration, asset lifecycle management, and user onboarding/offboarding.
Key Achievements:
- Resolved over 12,000 service tickets annually with a 99.3% satisfaction rate, exceeding SLA targets for response and resolution time.
- Successfully implemented a zero-touch device deployment process, improving equipment delivery speed by 35% and minimizing user downtime.
- Provided proactive patching and endpoint security compliance, ensuring continuous alignment with DOJ cybersecurity standards.
- Supported secure remote work transitions during the COVID-19 pandemic, deploying collaboration and remote access technologies with zero disruption.
Our performance has been recognized by ENRD leadership for its “dedicated, responsive, and mission-focused support team” that consistently goes above and beyond to anticipate user needs and deliver solutions before issues escalate. LSI’s engineers and analysts have become trusted extensions of ENRD’s internal team, demonstrating not just technical skill, but also discretion, reliability, and deep customer empathy.
This contract exemplifies LSI’s ability to integrate seamlessly into high-stakes legal and governmental environments delivering trusted IT support that enables frontline legal professionals to focus on justice, not technology.